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Reservations Executive

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Job Ref: CHE1923
Branch: Cheval Maison – Expo City Dubai
Location: Cheval Maison – Expo City Dubai, Expo City
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 19/02/2026
Closing date: 21/03/2026


Key Responsibilities:

  • Handle all incoming reservation inquiries via phone, email, and online booking platforms.
  • Provide accurate information about room availability, rates, packages, and promotions.
  • Process bookings efficiently, ensuring all details are captured accurately in the reservation system.
  • Upsell and cross-sell hotel services and amenities to maximize revenue opportunities.
  • Build and maintain strong relationships with guests, travel agents, and corporate clients.
  • Coordinate with other departments to ensure a smooth guest arrival experience.
  • Resolve any reservation related issues or complaints promptly and professionally.
  • Monitor booking trends and provide reports to support revenue management strategies.

Qualifications:

  • Previous experience in reservations, sales, or a similar role in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Proficiency in reservation systems (e.g., Opera Cloud).
  • Excellent organizational and multitasking abilities.
  • Fluency in English (additional languages are a plus).
  • A positive attitude and passion for delivering exceptional guest service.

What We Offer:

  • Competitive salary and benefits package.
  • Professional development and career growth opportunities.
  • A supportive and inclusive workplace culture.
  • The chance to be part of a renowned luxury hospitality brand.

How to Apply:
If you’re passionate about hospitality and excited to contribute to the success of Cheval Maison Expo City, we’d love to hear from you!

Submit your application online, including an updated CV that showcases your relevant experience, to be considered for the Reservation Executive position at Cheval Maison Expo City.

Opening in March 2025, Cheval Collection is delighted to be adding a second Dubai property to its growing portfolio, which includes 13 locations in London and three in Edinburgh.

Cheval Maison - Expo City will feature 151 exquisite bedrooms and studios accompanied by a range of one, two and three-bedroom apartments, a rooftop pool, meeting and events spaces, a restaurant and bar, brasserie and coffee shop.

Located in Dubai’s thriving Expo City just moments from the metro, this prestigious building hosted visiting world leaders during Expo 2020 Dubai and did so again during the COP28 climate conference in December 2023.

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